Shipping policy
This page is for orders placed with JAQUELINE CLARK RB INC on Jaqueline Clark Halloween. Carrier is USPS. Destination is the United States only.
When the carton leaves us
We process and hand packages to USPS within 1–4 business days after checkout. Saturday, Sunday, and U.S. federal holidays do not count.
Cutoff: 4:00 PM Eastern Time. An order placed after 4:00 PM ET is treated as received the next business day. Example: paid Friday at 4:20 PM ET — the 1–4 business day clock starts Monday, or Tuesday if Monday is a holiday.
“Shipped” means USPS has accepted the parcel. That is not the delivery date.
Estimated transit after USPS has it
Times below are estimated. They start on the acceptance scan, not on the payment timestamp. Origin is Kittanning, PA 16201. Weather, volume, and the destination ZIP change the result.
We do not ship outside the United States. We do not book international labels.
From this part of western Pennsylvania we split the country in two belts:
Northern U.S. (Northeast, New England, the Great Lakes, the northern Plains, the Pacific Northwest)
Estimated USPS transit: 2–6 business days after acceptance.
Southern U.S. (Southeast, the Gulf, Texas and the south-central states, the Southwest, southern California)
Estimated USPS transit: 3–8 business days after acceptance.
Alaska and Hawaii are U.S. addresses. Estimated transit on those lanes is longer, often 7–14 business days after acceptance. Still an estimate.
Add the 1–4 business day handling window when you count from checkout.
Halloween week and the days around Thanksgiving and Christmas are slower at USPS. Treat late-October checkout dates as tighter than the ranges above.
Shipping rates
- Merchandise total $0.01 through $100.00: $8.00 standard shipping
- Merchandise total over $100.00: $0.00 standard shipping
The rate uses the item total before tax. We do not add a separate handling fee on top of that schedule.
Sales tax
Prices on the product pages do not include sales tax. Tax is calculated at checkout from the ship-to address and shows as its own line. That is what you pay. We do not send a second tax bill after delivery.
Carrier and tracking
USPS only.
When the parcel is accepted we send the tracking number to the email on the order. The same number is on the order in your account. Track it at USPS.com or through the link in that email. If a full business day has passed since the shipped notice and you still have no number, write service@jaquelineclarkhalloween.com with the order number.
Where we will not ship
- Any address outside the United States
- Labels that require a customs form
- Freight-forwarder addresses used to move the goods out of the country
If checkout is not a U.S. address, we cancel and refund. We do not reroute.
No in-store pickup. No local courier in Kittanning or Armstrong County.
Delays, lost parcels, damaged parcels
Holidays, storms, and backed-up plants slow USPS. Supply gaps on a single décor style can slow our own 1–4 day handling. If we know your carton is sitting, we email the address on the order.
If tracking stops, the scan says delivered and you do not have the box, or the piece arrives crushed, soaked, or with broken lights/frames, contact us within 14 days of the last USPS scan (or of delivery, if there was one). Email service@jaquelineclarkhalloween.com or call +1 (724) 547-6390. Keep the carton. Photograph the damage and the label. Do not discard the item until we say what to do with it.