Refund policy

This policy is for decorations bought from JAQUELINE CLARK RB INC on this site. Same shipping rules apply: USPS, United States only, no pickup.

Deadline

You may return or exchange an item within 30 days of the delivery date on the USPS tracking.
Short version: 30 days from the day you received it.

After day 30 we do not take the return unless we already logged a manufacturing defect with you.

What comes back, what does not

We take:

  • Changed-your-mind returns (buyer’s remorse)
  • Items with no defect
  • Defective items (cracked frame, dead LEDs that never lit, missing parts that should have been in the box, color/size that does not match the label)

The piece has to come back the way it left: unused, all original tags on, no yard dirt, no tape residue, no rain damage, no assembled-and-left-outside wear. Opening the carton and checking the height is fine. A weekend on the lawn is not.

We do not take:

  • Clearance, markdown, or final-sale pieces marked that way on the page or in the order email
  • Returns after the 30-day delivery window (except a defect we already agreed to cover)
  • Items assembled outdoors, plugged in through a storm, cut, painted, or missing the hardware/stakes that shipped with them
  • Anything we did not sell

Used outdoor décor that has been in weather cannot be put back in stock. That is why the unused rule is strict on yard inflatables, skeletons, and lighted pieces.

How to start a return or exchange

  1. Email service@jaquelineclarkhalloween.com or call +1 (724) 547-6390, Monday–Friday, 10:00 AM–6:00 PM ET. You can also send the request from your account if that form is live.
  2. First line: order number. Next line: return or exchange, the item, and the replacement if you want a swap.
  3. We send a prepaid USPS return label. Print it, tape it to the box, take it to USPS. Do not buy your own label unless we ask; we will not know which carton to watch for.

We pay the return postage. No restocking fee. No relisting fee.

Exchanges: if the replacement is in stock we ship it after the original is checked in, or sooner if the reply email says we can release the swap first. If the size or style is gone, we refund that line.

Refund timing and method

When the return reaches us we inspect it. If it meets the conditions above, we issue the refund within 10 business days of that inspection.

Refunds go to the original payment method. Outbound shipping you paid is refunded when the return is our fault (defect or wrong item). On a change-of-mind return, a $8 outbound charge stays with the original shipment; the merchandise is what comes back.

No restocking deduction.

Lost or wrecked return cartons; partial orders

Keep the USPS drop-off receipt from our prepaid label. If that tracking dies, or the box comes back destroyed, email us with the receipt and photos. We trace it on the label we issued. Do not mail a second unit until we say so.

You can return one piece out of a multi-item order. We refund that line after inspection. The rest of the order stays as delivered.

Open tickets: service@jaquelineclarkhalloween.com or +1 (724) 547-6390, same hours.